Job Description

Job Description

Job Description

Job Posting: Shift Leader

Job Title: Shift Leader Location: Hounds Town Centennial Hills (Las Vegas, NV)

Position Type: Full-Time Schedule: Monday through Friday, 6:00 AM – 12:30 PM (Full availability required, including weekdays, weekends, and holidays) Compensation: $15–$16 per hour (depending on experience)

Attention all dog lovers!

Hounds Town USA is a premier dog daycare, boarding, and doggie spa facility dedicated to providing a safe, fun, and engaging environment where every dog is treated like family. At Hounds Town Centennial Hills, we're committed to ensuring the happiness and well-being of our furry guests while delivering exceptional experiences for their owners.

We're growing our pack and seeking a passionate, reliable Shift Leader to oversee morning operations and lead our team of K9 Attendants. If you thrive in a fast-paced environment, love working with dogs of all sizes and breeds, and enjoy building positive relationships with pet parents, this is the perfect role for you!

About the Role: As a Shift Leader, you'll be the key to smooth morning operations, supervising playgroups, supporting your team, prioritizing dog safety and welfare, maintaining a spotless facility, providing top-notch customer service, and helping showcase our happy pups on social media.

Key Responsibilities

 Supervise and lead a team of K9 Attendants, delegating tasks, keeping staff on track, providing guidance, and communicating performance or issues to management

 Group and monitor dog playgroups based on size, temperament, and play style to ensure safe, fun, and positive interactions  Prioritize dog safety and welfare by observing behavior, addressing any aggression or concerns appropriately, and creating a low-stress environment  Handle front-of-house customer service: greet clients, check pets in and out, answer phones and inquiries, resolve concerns with empathy and professionalism, and build trust and loyalty with pet owners

 Administer medications to dogs as directed by owners

 Assist with facility maintenance and cleaning protocols (including cleaning up after dogs) to keep the environment safe, hygienic, and welcoming  Provide plenty of love, attention, and enrichment to our furry guests

 Oversee operational workflows, coordinating between front-of-house and back-of-house teams

 Promote exceptional client experiences through clear communication about services, pricing, pet updates, and issue resolution to drive retention, positive reviews, and business growth

 Create and post daily social media content featuring our dogs and facility activities to engage our community and attract new clients Qualifications and Requirements  Must be at least 18 years old with reliable transportation

 Passion for dogs and commitment to their care and safety—experience in dog daycare, kennel, veterinary, or pet care settings is a strong plus  Previous leadership or supervisory experience preferred

 Ability to confidently handle dogs of all sizes, breeds, and energy levels

 Strong leadership, communication, and problem-solving skills; comfortable working independently and as part of a team

 Highly organized, punctual, reliable, and proficient in basic computer skills (Microsoft Office, POS systems)

 Experience with social media platforms and creating engaging content is a plus

 Physical ability to stand for long periods, lift up to 50 lbs, and handle the demands of a fast-paced, active environment (including cleaning tasks)

 Availability for the set Monday–Friday 6AM–12:30PM shift

What We Offer

 Competitive pay ($15–$17/hour)

 Fun, supportive, and energetic team culture

 Opportunities for growth and advancement within a growing company

 Employee discounts on services and more

How to Apply

If you're a dependable dog enthusiast ready to lead with enthusiasm and make a real difference in pets' (and people's) lives, join our pack! Please include your resume and a quick note about why you'd be a great fit. We can't wait to meet you—apply today!

Hounds Town Centennial Hills is an equal opportunity employer.

Joining Hounds Town Centennial Hills means becoming part of a passionate team dedicated to creating a fun and supportive environment for both dogs and their caregivers. Our core values of teamwork, respect, and trust foster a collaborative atmosphere where every team member feels valued and connected. Plus, you’ll experience the joy of working with furry friends every day, making lasting memories while growing both personally and professionally.

Company Description

Joining Hounds Town Centennial Hills means becoming part of a passionate team dedicated to creating a fun and supportive environment for both dogs and their caregivers. Our core values of teamwork, respect, and trust foster a collaborative atmosphere where every team member feels valued and connected. Plus, you’ll experience the joy of working with furry friends every day, making lasting memories while growing both personally and professionally.

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